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Contact information

Pentacon European contact information

for all your questions you can also post your message at my FORUM.

For PENTACON repair services click here

Following are the European PRAKTICA agencies (NOT for countries outside Europe)
, unfortunately some of them haven't an e-mail adress:


Austria

Foto Horst GmbH & Co. KG, Domgasse 20, 9010 Klagenfurt tel. 43-463-57303, fax 55511

Andorra

Ancosa, Av. Meritxell 78, Andorra la Vella tel. 376-820616, fax 829870 e-mail: [email protected]

Czech Republik

Foto-Commerz Praha, Na Dolinach 23, 14700 Praha 4 - Podoli tel./fax 42-02-499204

Teneriffa

Sieper S.A., San Juan Bautista 4-1, Y2, 38080 Santa Cruz de Tenerife tel. 34-922-245589, fax 241133 email: [email protected]

France

Photo J. Muller, 17 Rue des Plantes, 75014 Paris tel. 33-1-45409365, fax 45404069

England

Jenoptik (UK) Ltd. 1 Elstree Way, Borehamwood Herts. WD6 1NH tel. 44-181-9531688, fax 9539456

Greece

Gregory Efstathiou, Har. Trikoupi Str. 23, 10681 Athens tel. 30-1-3841772, fax 3835303

Hungary

Praktex Kft., Klapka U. 13, 6500 Baja tel. 36-79-427113, fax 321574

Italy

Asphot Srl., Via Gianfranco Zuretti 6, 20125 Milano tel. 39-2-6693941, fax 67075728

Yugoslavia

T.M. Vlaic d.o.o., Tratinska 21, 10000 Zagreb tel. 385-13094042, fax 13094052

Litauen

UAB Fotolita, Gedvydzin g. 21-12, 2057 Vilnius tel. 370-2-265091, fax 239866 e-mail: [email protected]

Malta

O & V Photographic Ltd., Strait Street 186/7, Valletta VLT 08 tel. 0356-225272, fax 223936 e-mail: [email protected]

Norwegen

Instrumenter A/S Gundersen & Loken, Pilestredet 75C, 0354 Oslo 3 tel. 47-22-603865, fax 467338 e-mail: [email protected]

Portugal

Foto Foto, Rua sa da Bandeira 525, 4000 Porto tel. 351-2-22002229, fax 3321427

Poland

G & P Focus, Ul. Browarna 2, 43-300 Bielsko-Biala tel./fax 48-33-125048 e-mail: [email protected]

Romania

Mons Medius Investments Imp. Exp., Bul. Unirii 16/18, 4800 Baia Mare tel./fax 40-62-434541

Russia

Joint Stock Company SIVMA, Kutuzovsky Prospect 34, 121170 Moskau tel. 70-95-2329686, fax 2323643 e-mail: [email protected]

Slovakia

Tradag, Kopcianska 63, 85104 Bratislava tel. 42-17-824132, fax 828720

Slovenia

Pro Foto Center Cumulus, Kolodvorska 3, 4000 Kranj tel. 386-64-227174, fax 266583

Spain

CIMAT Foto S.A., Francisco Navacerrada 57, 28028 Madrid tel. 34-91-3610515, fax 3610460 e-mail: [email protected]

Turkey

Natural Elektronik Sanayi ve Turizm Ticaret Ltd., Mesrutiyet Caddesi 52/7, Kizilay Ankara tel. 90-312-4323368, fax 4323379

Ukraine

Novotronika, Karl-Marx-Str. 7/16, 348055 Lugansk tel. 380-642-501395, fax 533036 e-mail: [email protected]

(With thanks to Pentacon - Dresden for the information)


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THIS INFORMATION IS FROM THE OFFICIAL PENTACON WEBSITE

PLEASE REFER TO THEIR WEBSITE FOR UPTODATE INFO REGARDING REPAIR

Service Information

The following should be observed by private customers from non-EU countries when sending in a older defective camera to the PENTACON Service:

1. Send in a reflex camera with lens.

2. Send the camera by mail only. 
The use of a courier service such as UPS, DHL or FedEx will incur additional customs clearance costs for the customer to the amount of DM (Deutsche Mark) 100.00, approx.

3. State the value of the defective camera including lens with maximum DM 40.00, if possible, because customs clearance is uncomplicated to this amount in Germany.

4. The payment must take place exclusively via transfer as advance payment. Cheques are not accepted.

Your PENTACON Service


Adresses:

Service for cameras and photographic accessories
PENTACON GmbH
Foto- und Feinwerktechnik
Enderstr.94
D-01277 Dresden
Tel.: (+49) 0351 / 25 89-204/-356
Fax.: (+49) 0351 / 25 89 336
eMail: [email protected]

PRAKTICA hotline and technical assistance for photographic (classic and digital) equipments
Mr. Steffen
Tel.: (+49) 0351 / 25 89-333
Fax.: (+49) 0351 / 25 89 400
eMail: [email protected]


Informaci�n del servicio postventa:

Por medio de la presente rogamos a nuestros clientes particulares fuera del territorio de la Uni�n Europea que observen las indicaciones dadas a continuaci�n al enviar al departamento de servicio postventa de PENTACON una c�mara defectuosa fabricada ya hace tiempo:


1. Una c�mara reflex debe enviarse siempre junto con el objetivo.

2. Les rogamos nos env�en el aparato exclusivamente por correo.
Al recurrir a un servicio de mensajer�a, como UPS, DHL o FedEx, resultar�n pare el cliente gastos de aduana adicionales por valor de aprox. 100,- DM (marcos alemanes).

3. Les recomendamos indicar el valor del aparato defectuoso (c�mara y objetivo) en lo posible con 40,- DM como m�ximo, dado que hasta dicho valor los tr�mites aduaneros en Alemania son menos complicados.

4. El pago deber� ser efectuado exclusivamente a trav�s de transferencia bancaria en calidad de pago por anticipado. No se aceptan cheques.

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